Policies & Terms

Please Read

Our goal is to provide every customer with exceptional service while protecting your vehicle throughout the detailing process.

Our Commitment

• Performing safe, professional detailing is our highest priority.

• We will never perform a service if we believe it could damage your vehicle.

• If we determine that a requested service presents a risk, we reserve the right to decline or modify the service.

Vehicle Condition & Customer Responsibility

Before your appointment, please inform us of any cosmetic or mechanical issues that could affect the detailing process. Examples include:

• Low or dead battery

• Trunk, hood, or doors that do not open properly

• Windows that do not operate

• Electrical or mechanical issues

• Any other condition that may interfere with the service

If your vehicle contains hazardous materials, including but not limited to needles, drugs, gasoline, chemicals, biohazards, or other dangerous substances, you must notify your detail technician before service begins.

The customer is responsible for any health or safety risks resulting from undisclosed hazardous conditions inside the vehicle. We reserve the right to refuse or discontinue service if unsafe conditions are discovered.

Right to Refuse Service

Absolute Detailing reserves the right to refuse or stop service at any time if:

• The vehicle is unsafe to work on.

• Hazardous materials are present.

• Mechanical or electrical issues prevent safe detailing.

• The requested service could cause damage to the vehicle.

• The customer fails to disclose conditions that affect the service.

Appointment & Cancellation Policy

We strive to arrive as close to your scheduled appointment time as possible. Occasionally, weather, traffic, equipment issues, or other unforeseen circumstances may affect our schedule. Safety will always take priority over rushing to meet an appointment.

If we expect to be delayed, we will contact you with an updated arrival time.

If We Need to Reschedule

If a reschedule is necessary due to circumstances on our end, there will be no additional charge. We take pride in our work and will ensure your vehicle receives the highest quality service.

Package Changes

Changes to your selected detailing package made within 24 hours of your appointment may result in additional charges if the requested services require extra time or materials.

Cancellation During Service

If the customer chooses to stop or cancel the detailing service after work has begun, the service cannot be resumed at a later time without scheduling a new appointment. Additional charges may apply based on the work already completed.

No-Call, No-Show Policy

Customers who fail to appear for their appointment without contacting us may be declined for future bookings at our discretion.